Frequently Asked Questions

How much is delivery?

Delivery is by Royal Mail or Courier and is charged per item weight per order. Free delivery is for hair orders over 80 ex vat. Heavy items such as shampoo will be sent out by courier. thanks.

Is delivery free overseas

No - Free delivery is on orders in the UK mainland only. A nominal 5.00 will be charged at checkout. You will be invoiced for the shipping costs before dispach.

Can I get it deliverd on a Saturday or before 10am next day?

Yes, go to the additional postage page for more information and purchase additional postage.

Will orders be sent out on day of purchase?

Mon - Fri Orders received before 1pm will be sent out same day. Orders received after 1pm will be sent the next working day. Orders received on Friday after 1pm will be sent out Monday.

Do I pay for postage if I return the item to you for an exchange.

Hair can only be exchanged if you have not opened the package, returns due to failure to pick up from the post office or for giving us incorrect address details will result in you paying for postage costs.

Why have I been charged for postage.

Postage if free (UK only) for purchases over 80 plus vat. If a return is made by you then no sale has been made and you will be charged for the postage costs if we are not to blame.